Frequently Asked Questions (FAQ)
Welcome to the GuanYuMiner FAQ!
Here you’ll find answers to common questions about our products, shipping, warranty, and more. If you don’t find the answer you’re looking for, feel free to contact us at [email protected].
🛠️ Products & Services
Q: What is GuanYuMiner?
A: GuanYuMiner is a leading manufacturer of high-performance ASIC mining equipment for Scrypt-based cryptocurrencies like LTC, DOGE, BEL, and others.
Q: What mining algorithms do GuanYuMiner ASICs support?
A: Our products utilize the Scrypt algorithm, making them ideal for mining LTC, DOGE, and other Scrypt-based coins.
Q: Do your miners include a power supply?
A: Yes, GuanYuMiner ASICs come with an integrated or compatible power supply. Details can be found in the product specifications.
🚚 Shipping & Delivery
Q: Where do you ship from?
A: We ship from our warehouses located in Mainland China, Hong Kong, and Taiwan.
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. Please review our Shipping & Returns Policy for more details.
Q: How long does delivery take?
A: Delivery times vary by destination:
International: 5–15 business days
Regional (Asia): 3–7 business days
Q: Will I have to pay customs or import duties?
A: Customers are responsible for any import duties, taxes, or customs fees that apply to their shipment.
🚫 No Personal Pickup Policy
At GuanYuMiner, the safety of our customers, team, and logistics operations is a top priority. For this reason, we do not offer or accept personal pickup for any orders under any circumstances.
All orders are processed and shipped directly from our secured warehouses located in Mainland China, Hong Kong, and Taiwan using trusted logistics partners.
Why No Personal Pickup?
🔒 Security Measures: To ensure the safety of inventory, staff, and customer data, on-site visits or pickups are not permitted.
📦 Streamlined Fulfillment: All orders follow strict packaging, tracking, and dispatch protocols designed for safe international delivery.
✅ Insurance & Tracking: Shipping provides end-to-end tracking and coverage, which is not applicable to in-person handoffs.
If you have any questions about your shipment or delivery, our Support Team is always available to assist.
Thank you for your understanding and cooperation.
🔄 Returns, Refunds & Warranty
Q: What is your return policy?
A: You can request a return within 14 days of receiving your order. Products must be unused, in original packaging, and in the same condition as received. See our Shipping & Returns Policy for more details.
Q: What is your warranty policy?
A: All GuanYuMiner ASIC units come with a 12‑month warranty from the date of delivery, covering manufacturing defects. For more information, review our Warranty Policy.
Q: What is not covered under warranty?
A: The warranty does not cover damage caused by misuse, overclocking, water or humidity, dust, or unauthorized repairs. See the Warranty Policy for complete details.
⚡️ Technical Support
Q: What should I do if I have a technical issue?
A: Contact our dedicated support team at [email protected] with your order number and a description of the issue. We’ll be happy to help.
Q: Do you provide mining setup guides?
A: Yes! All GuanYuMiner units come with quick‑start guides, and our online resources and support team are available to help you get started.
🔥 General Questions
Q: What cryptocurrencies can I mine with GuanYuMiner?
A: Our ASIC miners support the Scrypt algorithm, making them ideal for mining LTC, DOGE, BEL, and other Scrypt‑based coins.
Q: What payment methods do you accept?
A: At GuanYuMiner, we accept payments exclusively in cryptocurrency to provide a secure, seamless, and global transaction experience.
Q: Do you offer bulk pricing?
A: Yes! We offer special pricing for bulk orders. Contact our sales team at [email protected] for a custom quote.
If you have any other questions or require further assistance, don’t hesitate to Contact Us. We’re here to help you every step of the way!